Troubleshooting

Troubleshooting the setup of the MenuPilot app, MenuCommand portal and Matt85 hardware.

Items/Categories Are Missing From MenuPilot
Click the Sync icon in the top right selection bar. Log out of MenuPilot and log back in Confirm the items are on the Cloud Portal If you are ...
Thu, Jul 27, 2023 at 3:40 PM
Labels Out of Alignment
Check the label feed guides – the labels should be snug inside the guides. Check the Sensor Bar – located under labels where they feed out. The sens...
Wed, Nov 13, 2024 at 2:59 PM
MENU PILOT Date Format Change
This explains how to change the Date Format in Menu Pilot: 1.  2.  
Thu, Jul 27, 2023 at 3:37 PM
MenuPilot App Does Not Sync
Check the WiFi Connection in the Tablet Settings to ensure you are connected properly. If connected to a Guest Network, check that the Terms & Conditi...
Tue, Mar 31, 2020 at 11:37 AM
MenuPilot app shows a “No Content” error
Check is that you are running the most current version of Menu Pilot. Menu Pilot is now found in the App Store for both Android and iOS.  Attached are the...
Wed, Nov 13, 2024 at 3:01 PM
Not Printing Correctly - Faded/Patchy Prints
When you have any of the following issues, or other printing problems, it is likely you will need to clean your printer: Faded Print Patchy Print/Text L...
Wed, Nov 13, 2024 at 3:01 PM
Printer Not Connecting in Menu Pilot
Ensure that the Bluetooth connection is properly set up in the tablet settings. Select printer to Pair, if needed. If already PAIRED, follow these steps:...
Mon, Nov 18, 2024 at 10:57 AM
Printer Not Powering On
Ensure that power cable is properly connected to the printer Should be firmly secure in the printer Ensure that power cable is properly connected ...
Wed, Nov 13, 2024 at 3:02 PM
Why am I getting a permissions request?
Menu Pilot requires certain permissions in order to function properly. CAMERA - required for entering your Activation Code into Menu Pilot. You can also en...
Wed, Nov 13, 2024 at 3:05 PM