Troubleshooting
Troubleshooting the setup of the MenuPilot app, MenuCommand portal and Matt85 hardware.
When adding a hidden or Non Broadcasting WiFi Network you have to check the “Advanced Options” checkbox. For whatever reason, this causes the new network to...
Mon, May 6, 2019 at 5:13 PM
Click the Sync icon in the top right selection bar. Log out of MenuPilot and log back in Confirm the items are on the Cloud Portal If you are ...
Thu, Jul 27, 2023 at 3:40 PM
Check the label feed guides – the labels should be snug inside the guides. Check the Sensor Bar – located under labels where they feed out. The sens...
Thu, Apr 11, 2024 at 10:19 AM
On a v2 Tablet (pin charge), if the tablet will not power on - Plug in a micro-usb (android charger) for 1 hour. Press and hold down the power button...
Thu, Jul 27, 2023 at 3:41 PM
This explains how to change the Date Format in Menu Pilot: 1. 2.
Thu, Jul 27, 2023 at 3:37 PM
Check the WiFi Connection in the Tablet Settings to ensure you are connected properly. If connected to a Guest Network, check that the Terms & Conditi...
Tue, Mar 31, 2020 at 11:37 AM
Check is that you are running the most current version of Menu Pilot. Menu Pilot is now found in the App Store for both Android and iOS. Attached are the...
Wed, Sep 20, 2023 at 11:49 AM
When you have any of the following issues, or other printing problems, it is likely you will need to clean your printer: Faded Print Patchy Print/Text L...
Tue, Feb 9, 2021 at 9:56 AM
Ensure that the Bluetooth connection is properly set up in the tablet settings. Select printer to Pair, if needed. If already PAIRED, follow these steps:...
Mon, Mar 16, 2020 at 3:57 PM
Ensure that power cable is properly connected to the printer Should be firmly secure in the printer Ensure that power cable is properly connected ...
Fri, Jul 12, 2019 at 6:59 PM