FAQ - MenuPilot/MenuCommand/Matt85

Frequently Asked Questions on General Use and Maintenance for the MenuPilot app, MenuCommand portal and Matt85 hardware.

Assign Layout to Specific Printer
To set a layout to a specific Printer: 1. Go into Menu Pilot Settings 2. Go to PRINT SYSTEM CONFIGURATION 3. Click the icon show in Image: 4. In t...
Wed, Nov 13, 2024 at 12:56 PM
Can PDF or CSV files be uploaded to recipe cards?
PDF can be uploaded; the size should be less than 2 MB per recipe.  CSV cannot be uploaded.
Wed, Nov 13, 2024 at 2:20 PM
How Do I Change the Date Format on my Labels in Menu Pilot?
From the HOME Screen in Menu Pilot, select the Display Icon (half black sun image) to open the Display Settings. In the popup window, you will see ...
Wed, Nov 13, 2024 at 12:11 PM
How do I connect my Printer to my Android Tablet?
IF YOUR SETTINGS ARE LOCKED ON YOUR TABLET PLEASE CONTACT YOUR CORPORATE IT DEPARTMENT FOR FURTHER ASSISTANCE Turn on your Printer - you will see a GREEN ...
Tue, Oct 17, 2023 at 12:37 PM
How do I load my Labels in the Printer?
When you first receive your Matt85 printer you will notice that the Cradle is expanded to the maximum width of the printer and is locked into place.  B...
Wed, Nov 13, 2024 at 2:49 PM
How to Clean Your Print Head
Open the printer and roll the labels back.  Take an Alcohol swab out of a first aid kit or take an Alcohol prep pad and run it along the print head severa...
Wed, Nov 13, 2024 at 2:47 PM
Is there a backup server in case main system goes down?
Yes, in Azure. Microsoft has a backup server to which data is replicated automatically; Azure can switch to the backup server seamlessly. This server back...
Wed, Nov 13, 2024 at 2:43 PM
Is there a file size or limit on item pictures or videos?
For images, it is recommended that the file is small (under 2 MB) in order to improve performance on the MeunPilot app.  Since training and recipe videos a...
Wed, Nov 13, 2024 at 2:51 PM
Sanitizing Your Matt85 System Hardware
Review the attached document to know how to sanitize your hardware daily. 
Wed, Nov 13, 2024 at 2:47 PM
Sync New Barcode/Price to Menu Pilot
After you've updated the price and/or barcode in Menu Command, you will need to do the following steps to ensure the information syncs to Menu Pilot. ...
Thu, Jan 19, 2023 at 3:04 PM