FAQ - MenuPilot/MenuCommand/Matt85

Frequently Asked Questions on General Use and Maintenance for the MenuPilot app, MenuCommand portal and Matt85 hardware.

Assign Layout to Specific Printer
To set a layout to a specific Printer: 1. Go into Menu Pilot Settings 2. Go to PRINT SYSTEM CONFIGURATION 3. Click the icon show in Image: 4. In the ...
Thu, Aug 13, 2020 at 4:10 PM
Can PDF or CSV files be uploaded to recipe cards?
PDF can be uploaded; the size should be less than 2 MB per recipe. CSV cannot be uploaded.
Fri, Mar 13, 2020 at 8:53 AM
How Do I Change the Date Format on my Labels in Menu Pilot?
From the HOME Screen in Menu Pilot, select the SETTINGS option from the left side Navigation Bar and enter the ADMIN password. Normally the default password...
Fri, Jun 25, 2021 at 3:13 PM
How do I connect my Printer to my Android Tablet?
IF YOUR SETTINGS ARE LOCKED ON YOUR TABLET PLEASE CONTACT YOUR CORPORATE IT DEPARTMENT FOR FURTHER ASSISTANCE Turn on your Printer - you will see a GREEN ...
Tue, Oct 17, 2023 at 12:37 PM
How do I load my Labels in the Printer?
When you first receive your Matt85 printer you will notice that the Cradle is expanded to the maximum width of the printer and is locked into place.  B...
Fri, Mar 13, 2020 at 10:07 AM
How do I set my printer for iOS use?
All printers must be on the most recent firmware update dated 1/26/2021. Follow the attached instructions.
Thu, Dec 2, 2021 at 9:29 AM
How do I view PDF pages in Solutions?
This explains how to ensure you can open PDFs from our Solutions. Go int your Tablet Settings Click on APPS & NOTIFICATIONS Click on ...
Tue, Mar 31, 2020 at 12:12 PM
How to Clean Your Print Head
Open the printer and roll the labels back. Take an Alcohol swab out of a first aid kit or take an Alcohol prep pad and run it along the print head several...
Fri, Mar 13, 2020 at 8:57 AM
Is there a backup server in case main system goes down?
Yes, in Azure. Microsoft has a backup server to which data is replicated automatically; Azure can switch to the backup server seamlessly. This server back...
Fri, Mar 13, 2020 at 8:52 AM
Is there a file size or limit on item pictures or videos?
For images, it is recommended that the file is small (under 2 MB) in order to improve performance on the MeunPilot app. Since training and recipe videos are...
Mon, May 6, 2019 at 5:13 PM