Support Channels
- Phone: Call 877-620-8878
- Chat: Click to chat with our team directly from our software offerings
- MenuPilot: On the Sidebar under More, click Chat
- MenuCommand: At the bottom left of the screen click Chat icon
- Ticket: Click to submit a ticket directly from our software offerings
- MenuCommand: On the Sidebar under Support, click Contact.
- MenuPilot: On the Sidebar under More, click Support. Click New Support Ticket
- MenuChex: On the Sidebar under More, click Support. Click New Support Ticket
- Email: Reach out to techsupport@daymarksafety.com
Support Availability
- Our team across phone and chat is available 24/7, 365 days in the year
- Our team monitoring tickets and email is available 8am-8pm EST Monday through Friday
Support Escalations
- Our Tier 1 team may escalate certain issues to Tier 2. In those scenarios, customers will receive a ticket number and Tier 2 will give a call back for further troubleshooting. During the business week, Tier 2 will respond within an hour of receiving the escalation. After hours or during weekends, Tier 2 will respond by 9am the following business day.
- In specific instances, Tier 2 may need to escalate the issue further by bringing in the development team. Our development team will investigate issues brought to their attention based on the order it was received as well as the level of urgency. Please know that resolution time is highly dependent on the issue at hand. While the team cannot make commitments there, they will endeavor to identify the issue and workaround/fix as quickly as feasible.